Coronavirus Update

Your safety and wellbeing is our top priority!

Update 16 September 2020

Stage 4 restrictions pertaining to logbook and scheduled vehicle servicing have been eased, after a long and collaborative discussion between VACC and the Victorian Government.

Any vehicle, be it for a permitted industry or a member of the public, can now have a routine service or scheduled service performed.

This advice is confirmed on the Business Victoria website, under Frequently Asked Questions:

Routine maintenance (i.e. logbook or scheduled maintenance) is permitted as a standalone service for safety purposes only, including for repairs and product recalls. Under the current guidance, automotive, machinery and equipment repair and maintenance are permitted to operate:

  • where service providers are providing support to a permitted service or industry or
  • where it is required to maintain the health and safety of Victorians at home or at work (e.g. routine maintenance, vehicle repairs and critical maintenance including disinfection).

See the VACC announcement for further details.

Allpoint Automotive COVID Safe Plan

Our workshop is open for our normal working hours, ready to provide you with the expert car service
you’ve come to expect. However, we’d like to reassure you that as a local, family business we are doing all we
can to protect our customers, staff and suppliers in this unprecedented situation.

We’ve made a number of adjustments to our business operations, based on the advice of the Australian
Government and Health Authorities, so we can continue to provide you excellent customer service in the
safest possible manner.

While we’ve always maintained strong hygiene procedures here at Allpoint Auto, we’ve now increased
the routine cleaning of surfaces across our reception area and workshop, our technicians continue to use best
hygiene practices, including use of disposable gloves and protective seat covers, with additional sanitisation of
relevant surfaces undertaken prior to vehicle handover to owners. Plus, our team are committed to following
best practice for health, hygiene, and personal distancing.  We have a COVID Safe plan which we are happy to share with you.

In addition to these measures, we are further committed to providing options to our customers, including:

  • We have a COVID Safe plan which we are happy to share with you.
  • Pick up and drop off services where possible
  • Remote payment service via phone or online banking
  • Reception area closed – we’ll meet you at your car in our carpark

If you would like to utilise any of these services, please call or email us to discuss your
requirements and we’ll be happy to work with you to make you comfortable.

Allpoint Auto is committed to do what it takes to ensure we can continue to provide you with the expert
service you have come to expect in the safest possible way as well as ensuring the safety and livelihoods of our
valuable team.

Thank you so much for your continued support and understanding as we navigate through this tough time for our
customers, our business, and our team.